Simply gets it done.
December 18, 2022
Simply gets it done.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Used in our public-facing helpline and customer service/donation processing centers. VCC helped us seamlessly pivot to a hybrid environment for all of our call agents without missing a beat. Thanks to the ease of management, we can have 200+ agents working anywhere and anytime.
- It's simple to create and manage user profiles.
- Metrics are presented in clear and straightforward way.
- Call flows are easily created and managed.
- Customizing it to fit our environment and business needs was challenging.
- A lot of trial and error for early adopters.
- Call and screen recording.
- Easy to failover in case of an outage.
- Not dependent on any onsite hardware.
- Does not require a physical phone.
- Eliminates the need for onsite servers.
- Low maintenance cost.
- Dedicated support staff.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes