Efficient most of the time.
June 18, 2023
Efficient most of the time.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
I do quality control. I listen to calls, both recorded and lived, and grade them to ensure they meet the metrics we have set.
- Shows the queue.
- Makes it easy to pull and download calls.
- Shows statuses visibly.
- Technical support staff knowledge.
- Technical issues.
- Faster turn around time for tickets submitted.
- Phone queue.
- Listen to recorded calls.
- Download calls for a review.
- Good with inbound and.
- The large display is easy to navigate.
- IT support can use more training.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes