AccountEdge, not worth the trouble.
October 12, 2015

AccountEdge, not worth the trouble.

Jay Crabtree | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Pro

Modules Used

  • Network Edition, Payroll

Overall Satisfaction with AccountEdge

We currently use AccountEdge for our company wide accounting resource, including AR/AP, Payroll and inventory management.
  • Job Costing.
  • Relatively simple to work with.
  • Good visual layout.
  • Poor customer support.
  • Buggy software.
  • No VPN support.
  • Weak reporting, with limited customization.
  • Not well integrated or supported by many other solutions.
  • Their mobile platform is absolutely horrible.
  • Their payroll solution is awkward, and buggy.
  • Since we are so disappointed with the reliability and support, the cost of switching is actually a negative ROI for us.
  • Lack of integration with other applications is hindering my company doing more with it.
I think AccountEdge is superior to Peachtree, which is not a high bar. Its compatibility with MAC OS is good, but I think Xero will be taking much of the Mac based customers as it appears to be a better product.
Given the poor customer support, lack of VPN and a worthwhile web solution, I would avoid it. We are looking at switching over to Xero as an alternative.

Priority AccountEdge Feature Ratings

Accounts payable
5
Accounts receivable
5
Bank reconciliation
6
Expense management
Not Rated
Time tracking
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Electronic tax filing
4
Inventory tracking
5
Automatic reordering
Not Rated
Location management
4
Manufacturing module
Not Rated
Pricing
5
Order entry
5
Credit card processing
Not Rated
Cost of goods sold
6
Pay calculation
5
Benefit plan administration
Not Rated
Direct deposit files
6
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
3
Standard reports
2
Role-based user permissions
6