Item: Priority AccountEdge
Rating: 4
Author: Verified User

Overall Satisfaction with AccountEdge

Use Cases and Deployment Scope

We use AccountEdge as the accounting system for the entire company. Although it is used to maintain data for the entire company, I am the only person in the company who accesses the program on a regular basis. Occasionally I submit reports to my supervisor using AccountEdge, but that is the limit of any other employee's interaction with the program. It is used for tax reporting and financial analysis purposes.

Pros and Cons

Pros

AccountEdge is easy to learn. With only a little guidance, I managed to figure out how to use AccountEdge in under a week.
It is compatible with Mac and is comparable to the most common small business accounting software. Our company runs Macs and this was one of the few options available to us.
It has a partnership with our payroll company, so the annual fee is waived.

Cons

There is a limited amount of control: this is a broad weakness.
AccountEdge doesn't make it easy to fix entries, there can be errors when trying to undo an entry that prevent you from doing so.
Bookkeeping is a hassle. It doesn't have an option for default settings when recording sales/expenses and requires that.
Limitations to the rules for importing and exporting sales and ledgers. Although it has a place to import bank statements and it has a method to import sales, the importing features are severely limited.
The network edition is very slow.

Return on Investment

AccountEdge is useful for running reports for submitting our Tax Returns on an Annual basis. To this end, it saves me time.
It is not useful for running reports on the analysis of the state of the company. In general, I find using Excel to be more useful, but probably more time consuming than it would be if I were able to run those reports in a comprehensive Accounting System.

Alternatives Considered

I think that AccountEdge is a good alternative for Macs.

Likelihood to Recommend

I would not recommend this program to others in the accounting field. It might be useful for other small companies that don't need to run financials for any situation other than tax purposes and is cheaper than any other options. Cost is the main reason I could see this program being chosen over a more popular accounting solution.

Using AccountEdge

Users and Roles

2 - CEO, Financial Specialist

Support Headcount Required

1 - Financial Specialist: uses and maintains

Business Processes Supported

Tax reporting
Top and Bottom Line P&L

Likelihood to Renew

As I had mentioned previously, our renewal fee is waived, due to a partnership with our payroll company. In general, I believe that the price of AccountEdge is very fair for what it offers. It has limited capabilities but it is also on the low end of the price range.

AccountEdge Support

Support Rating

The forums are very helpful.

Priority AccountEdge Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Quick Initial Response	Not kept informed Escalation required Need to explain problems multiple times Support doesn't seem to care

Premium Support

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AccountEdge: a basic accounting solution

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