Worst backup software (on prem version)
February 22, 2022

Worst backup software (on prem version)

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Backup 12.5 Advanced

Overall Satisfaction with Acronis Cyber Backup

We use Acronis as our backup system for 600+ VM across 40 sites
  • VM backup (sometimes it works)
  • ESX config backup (never worked)
  • SQL backup (never worked)
  • deduplication
  • multi nenant management
  • sql backup
  • vm backup
  • ESX backup
  • backup
  • doesn't work
  • expensive vor no result
  • Never reached our backup objective
  • ineffective support
I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low

Do you think Acronis Cyber Protect delivers good value for the price?


Are you happy with Acronis Cyber Protect's feature set?


Did Acronis Cyber Protect live up to sales and marketing promises?


Did implementation of Acronis Cyber Protect go as expected?


Would you buy Acronis Cyber Protect again?


not working properly. not reliable. no support. Can't wait to migrate
Acronis on-prem is the worst backup software I ever used. After 4 years of using it, I'm still trying to make it work, and it still doesn't. The support managed to resolve only one out of +30 incidents. They'll try to contact you on a random email or phone number, and if you don't answer, they'll close your case. Oh, and If you manage to escalate your ticket, don't worry, it will still be ignored by an account manager. The system is constantly blocking, and it appears that the most efficient way to resolve the issues we had was to reinstall completely the solution. If you dare to change the size of a disk on one VM, you'll lose all backup of the disk if you don't clone your job. The only thing this product has worked for was wasting our time and money.