Needs some improvement
September 26, 2024

Needs some improvement

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Panda Security for Desktops (legacy product)

Modules Used

  • WatchGuard EDPR

Overall Satisfaction with Watchguard Endpoint Security

Currently, we use it as a proactive malware and anti-virus solution for our clients. It goes beyond the usual antivirus by giving detailed analysis and in-depth threat protection.

Pros

  • Zero trust platform works wells without much issue
  • It provides the ability to give web traffic reports based on the endpoint
  • It gives you the ability to assess/learn the environment through 3 stages to minimize false positives.

Cons

  • The exclusions seems to work 50% of the time
  • There are no silent updates. The computer needs to reboot every time with an EDPR banner displayed.
  • The cloud portal does not update in real time. Sometimes it takes up to 10 minutes to update.
  • Users are notified when an application EPDR does not is blocked and is being assessed but the user is not alerted when the application is approved or determined as goodware.
  • We moved from Webroot so it was an improvement. Unlike Webroot, we can automate the removal of inactive licenses to manage our costs.
We did not work with a WatchGuard partner because we are a WatchGuard partner. We utilized WatchGuard support and knowledge-based articles to implement the plan.
Our team members spend less time navigating different portals but the EPDR section does not update in real time.
WatchGuard cloud products works well together as we currently use their access points and firewalls. It provides us with more information and insight into the security of the client.
  • Webroot Antivirus + Internet Security Complete (SecureAnywhere)
Adaptive Defense 360 / WatchGuard EPDR is much better and efficient. Webroot is not an EDR but just an AV platform at the time we were using it.

Do you think Watchguard Endpoint Security delivers good value for the price?

Yes

Are you happy with Watchguard Endpoint Security's feature set?

Yes

Did Watchguard Endpoint Security live up to sales and marketing promises?

Yes

Did implementation of Watchguard Endpoint Security go as expected?

Yes

Would you buy Watchguard Endpoint Security again?

No

We have had numerous instances of the cloud portal not updating and updates causing panic among users. This would cause an influx of tickets into our helpdesk. Users are not notified when an application is approved or determined as goodware and the exclusions tend to work only 50% of the time. It does perform really well as it pertains to zero trust and it does allow you to gradually learn the environment to avoid issues with 3 stages which are audit, hardening and lock mode.

Watchguard Endpoint Security Feature Ratings

Endpoint Security
8.0
Anti-Exploit Technology
8
Endpoint Detection and Response (EDR)
9
Centralized Management
7
Vulnerability Management
7
Malware Detection
9

Comments

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