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Easy and cost-effective way to improve search results
March 25, 2024

Easy and cost-effective way to improve search results

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AddSearch

We recently implemented AddSearch to simply improve our current search results. However, it also has the tools that will allow us to expand our capabilities around search to provide even better tools to our team to drive the right result to our customers.
  • Ease of use for admin
  • Ability to impact results
  • Integration within your own site
  • Data
  • Product improvements
  • Data exports
  • Onboarding and expectation setting
  • Our search results have significantly improved and increased click through rate by 15% just in the first two weeks
  • We had no ability to tweak results with our previous solution and now we do. We've gone from 0 to 100 with the ability on that.
AddSearch was not as customizable as the other solutions we looked at, but it was also seemed to be the easiest to integrate. Ultimately, the integration time took longer than expected, but was still relatively easy. The interface was an easier to use interface than the competitors we looked at. Price was also a factor as AddSearch was a lower cost.

Do you think AddSearch delivers good value for the price?

Yes

Are you happy with AddSearch's feature set?

Yes

Did AddSearch live up to sales and marketing promises?

No

Did implementation of AddSearch go as expected?

No

Would you buy AddSearch again?

Yes

We're very happy with the search results, and even better, the ability to impact the actual results with their weighting and priority tools. The integration was easy enough, but the expectations during the sales process was that the AddSearch team would handle more of the implementation. At the end of the day this wasn't a huge deal due to our internal engineering team, but is a caveat for others. We're happy to see continued development of the product and the infusion of AI in the feature set.