We are safe in the hands of Captivate Prime
Alan Wall | TrustRadius Reviewer
Updated September 18, 2020

We are safe in the hands of Captivate Prime

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Adobe Captivate Prime

We use Adobe Captivate Prime across our organisation. It helps with our blended learning and delivers internal employee training to our customer service and operational agents. We use it in conjunction with Adobe Captivate and find it a great tool for linking with our eLearning solutions. We also use it for the reporting suite that enables us to drive our in-house learning Academy.
  • Unlimited data storage is really good for us as we have so many technical and soft skill courses and programmes.
  • It shows us who has completed courses or enrolled in courses so we can track the journey of our agents and plan ahead the development of our agents, the reports are really useful over 250.
  • User access is really good from administrator or Author to Admin, the roles created for users is simple to set up and easy to understand.
  • Sometimes completing a programme can be a little complicated.
  • You can't import Word files directly.
  • We don't know the outcome of this yet.
It was easy to deploy once you understand the basics, the support from Adobe was fantastic.
Everything was clear and up front, the experience during the purchase process was really good, Adobe were very informative and helpful and also supportive whilst we were trialing the product before purchase.
Our trial was coming to an end and Kenny our Adobe contact extended the trial and also branded the product for a presentation we were presenting to our CEO.
More than one of the above
We didn't evaluate any other products.
This is a great product for us in our call centre where we are building a learning academy for agents to progress and develop.

Adobe Captivate Prime Feature Ratings

Course authoring
10
Course catalog or library
10
Player/Portal
Not Rated
Learning content
10
Mobile friendly
8
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
10
Social learning
10

Using Adobe Captivate Prime

120 - Customer service and operations
4 - Administrators, Authors, or elearning experienced users, people who can write power point, managers (supporting there team), marketing team.
Process owners or process knowledge/experience
  • Onboarding
  • Staff development
  • Role based training
  • Leadership development
  • More innovative ways of training
  • use of video and animation
  • Quizzes
  • sign off tests
  • Deployment in all areas of our organisation
  • role based development and exams
  • automated training measured by reports
We are relatively new in the use of Adobe Captivate Prime, but we can see already how this is aiding our business and growing our colleagues

Evaluating Adobe Captivate Prime and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
The unlimited cloud storage and the fantastic support from Adobe

Do you think Adobe Captivate Prime delivers good value for the price?

Yes

Are you happy with Adobe Captivate Prime's feature set?

Yes

Did Adobe Captivate Prime live up to sales and marketing promises?

Yes

Did implementation of Adobe Captivate Prime go as expected?

Yes

Would you buy Adobe Captivate Prime again?

Yes

Adobe Captivate Prime Implementation

Yes because Adobe helped us with the planning and the roll out
Yes - Used the trial, planned the roll-out, built the modules and courses, assigned the teams and role profiles, purchased the licenses, rolled out the Academy within our organisation
Change management was a small part of the implementation and was well-handled - None because we planned it well in advance

Adobe Captivate Prime Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We have it included in our package
Yes - Yes, it was resolved very very quickly
Because the support is fantastic, all my email queries are answered within minutes and followed up with phone calls

Using Adobe Captivate Prime

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Building courses
  • Adding user profiles
  • pulling and building reports
Yes - The mobile interface works very well
Once you have dived in and spent a while touring the programme you begin to feel how use able it is