We are safe in the hands of Captivate Prime
Updated September 18, 2020

We are safe in the hands of Captivate Prime

Alan Wall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

We use Adobe Captivate Prime across our organisation. It helps with our blended learning and delivers internal employee training to our customer service and operational agents. We use it in conjunction with Adobe Captivate and find it a great tool for linking with our eLearning solutions. We also use it for the reporting suite that enables us to drive our in-house learning Academy.
  • Unlimited data storage is really good for us as we have so many technical and soft skill courses and programmes.
  • It shows us who has completed courses or enrolled in courses so we can track the journey of our agents and plan ahead the development of our agents, the reports are really useful over 250.
  • User access is really good from administrator or Author to Admin, the roles created for users is simple to set up and easy to understand.
  • Sometimes completing a programme can be a little complicated.
  • You can't import Word files directly.
  • We don't know the outcome of this yet.
Our trial was coming to an end and Kenny our Adobe contact extended the trial and also branded the product for a presentation we were presenting to our CEO.
We didn't evaluate any other products.
This is a great product for us in our call centre where we are building a learning academy for agents to progress and develop.

Adobe Learning Manager Feature Ratings

Course authoring
Course catalog or library
Not Rated
Learning content
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning

Using Adobe Captivate Prime

120 - Customer service and operations
4 - Administrators, Authors, or elearning experienced users, people who can write power point, managers (supporting there team), marketing team.
Process owners or process knowledge/experience
  • Onboarding
  • Staff development
  • Role based training
  • Leadership development
  • More innovative ways of training
  • use of video and animation
  • Quizzes
  • sign off tests
  • Deployment in all areas of our organisation
  • role based development and exams
  • automated training measured by reports
We are relatively new in the use of Adobe Captivate Prime, but we can see already how this is aiding our business and growing our colleagues

Evaluating Adobe Captivate Prime and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
The unlimited cloud storage and the fantastic support from Adobe

Do you think Adobe Learning Manager delivers good value for the price?


Are you happy with Adobe Learning Manager's feature set?


Did Adobe Learning Manager live up to sales and marketing promises?


Did implementation of Adobe Learning Manager go as expected?


Would you buy Adobe Learning Manager again?


Adobe Captivate Prime Implementation

Yes because Adobe helped us with the planning and the roll out
Yes - Used the trial, planned the roll-out, built the modules and courses, assigned the teams and role profiles, purchased the licenses, rolled out the Academy within our organisation
Change management was a small part of the implementation and was well-handled - None because we planned it well in advance

Adobe Captivate Prime Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - We have it included in our package
Yes - Yes, it was resolved very very quickly
Because the support is fantastic, all my email queries are answered within minutes and followed up with phone calls

Using Adobe Captivate Prime

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Building courses
  • Adding user profiles
  • pulling and building reports
Yes - The mobile interface works very well
Once you have dived in and spent a while touring the programme you begin to feel how use able it is