Employee Centric Not Employer Centric
May 19, 2021

Employee Centric Not Employer Centric

Laura Lorenze | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP TotalSource

ADP is being used as a small business solution for HR and payroll needs.
  • Provided easy reporting for PPP.
  • Created required reports for PPP.
  • Payroll is efficient.
  • Communication
  • Ease of payroll input
  • Understanding of state specific laws
  • Huge investment and no return.
  • Over promised and under delivered.
  • No protection for employers.
  • Employee advocates NOT employer advocates.

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ADP is built for large companies that have internal support and use ADP as a supplement. ADP is not well suited for small companies. HR is not well versed in specific state laws, which can cost an employer a huge amount of money in legal fees and headaches, the very thing companies are paying to avoid through ADP. Also, the legal coverage promised by ADP is nullified by the bylaws and details that keep them non-negligent. So not only do they not know the laws, but they are also not responsible for giving bad advice. It would be better for a small business to hire a very good business attorney that knows the particulars of the state they do business in.

ADP TotalSource Feature Ratings