User-friendly and a great out-of-the-box solution!
February 11, 2020

User-friendly and a great out-of-the-box solution!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AdvancedPM (formerly ADP AdvancedMD)

AdvancedMD is our only billing system and is being used across our entire company (Multi-Site Healthcare Clinics) for approximately 50 locations. The software allows us to standardize our entire Revenue Cycle Management function from implementation to operation. It has also allowed us to outsource (for a fee) some of the more menial work which keeps our headcount and turnover risk lower.

Pros

  • The built-in dashboard has allowed us to increase transparency to our providers which in turn has improved trust as well as collections.
  • The scheduler tool is very user-friendly and allows us a quick glance into capacity and opportunity.

Cons

  • Master data control is an issue as we have multiple "keys" which sometimes have inconsistent inputs/mappings.
  • The support seems to be lacking and it can take quite a while to reach an "expert" who has the time to dig in and respond to an inquiry.
  • The automated connection to our EHR has greatly improved our analytic capabilities.
  • Intuitive and efficient interfaces allows us to get new staff up to speed quickly.
AdvancedMD is a much more user-friendly interface and can be customized much easier without the need for in-house developers. I do think NextGen is more targeted to enterprise level clients as the standard reporting is more in tune with accrual accounting and allows for insurance rates which makes it easier to come up with a true Net Revenue figure.
I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.

Do you think AdvancedPM, by AdvancedMD delivers good value for the price?

Yes

Are you happy with AdvancedPM, by AdvancedMD's feature set?

Yes

Did AdvancedPM, by AdvancedMD live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AdvancedPM, by AdvancedMD go as expected?

I wasn't involved with the implementation phase

Would you buy AdvancedPM, by AdvancedMD again?

Yes

It's relatively easy for new Revenue Cycle Management staff to learn as there are lots of instructional videos and extensive documentation. I've been most impressed with the ability to customize very detailed reporting quickly and accurately. The system very rarely bogs down from the sheer amount of data but I have had issues with the IE browser if it's a large file (20+ MB).

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