Item: Airship
Rating: 9
Author: Carolin Wichmann

Overall Satisfaction with Airship

Use Cases and Deployment Scope

With the momox app, users can easily and quickly sell their second hand books & media and fashion to us. We use Airship to send campaign & content push messages, as well as push automations (with and without voucher - generic and personalized) and setup in-app messages. Target is to get loyal customers who sell regularly over our platform.

Pros and Cons

Pros

Simple setup of push messages + automations
Most important push + reporting features available
Friendly and individual customer support
Regular launch + optimization of features
High customer engagement over Airship

Cons

Voucher handling (for voucher cases which can appear several times in customer life, workaround is possible but laborious)
Automatic push retargeting can be improved
Automated AB-Testing reminder setup

Return on Investment

CRM revenue uplift of 20% (from 2021 to 2022)

Key Insights

Do you think Airship delivers good value for the price?

Yes

Are you happy with Airship's feature set?

Yes

Did Airship live up to sales and marketing promises?

Yes

Did implementation of Airship go as expected?

Yes

Would you buy Airship again?

Yes

Likelihood to Recommend

Airship is the perfect choice for all companies that want to regularly reach and engage their app users via push and in-app messages and push automations. It is simple in handling and delivers all important and up-to-date functions and features (also predictive & AI features).

Comments

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Airship - Bring your push strategy to the next level!

Modules Used