MDM made easy!
September 27, 2018

MDM made easy!

Jed Tauber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with AirWatch

Stratix is a value added reseller of AirWatch and we provide professional services to our clients. I currently manage several clients' multi-instance SaaS environments. AirWatch is being used in these environments to support many different types of business and departments giving us scalable options to manage thousands of devices. The types of problems AirWatch solves for our clients range from mass deployment of apps and content to inventory and lifecycle management, to security and manageability of devices across the globe.

Pros

  • Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
  • Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
  • AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
  • AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.

Cons

  • Consolidate communication- AirWatch has a tendency to over communicate. I receive about 5 emails a day regarding updates, issues or bug fixes. Unfortunately this leads to some emails being ignored.
  • Make reporting easier to get. I find get a report together is a multi step process. I'd like to see this process become easier in the future.
  • Improve the help menu from within the AirWatch portal. I'd like to see a help menu integrated into the portal as opposed to leaving the portal to read through documentation.
  • Continue to improve the customer service experience. Though it has improved greatly, there is still a little room for improvement. Initial calls to support are exclusively used to open a ticket. Call back times can sometimes be as much as 2 hours.
  • I've seen the benefits of AirWatch when it comes to corporate security. Corporate data is protects and it's difficult to put an exact value on that.
  • Inventory control/device management is made simple. We have dashboard visibility to our devices in real time.
  • With zero touch deployment options through programs like DEP and Android for Work, deploying devices does requires less man power and far less skilled labor.
Airwatch is the Rolls Royce of MDMs. They have all the bells and whistles that every MDM admin could want. Compared to other MDM solutions this is one of the best and easiest to use for environments for companies that support multiple mobile operating systems. For iOS/Mac exclusive environments I recommend Jamf Pro, but everything else I recommend AirWatch.
AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company.

I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.

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