Item: AkkenCloud
Rating: 7
Author: Verified User

Overall Satisfaction with AkkenCloud

Use Cases and Deployment Scope

Akken is our CRM/ATS and our primary focus as a Staffing Agency is recruiting and tracking candidates for our clients, so functionally, AKKEN is the perfect tool. We were one of Akken's first customers, and have been with them through a lot of changes. Overall, the system has improved dramatically over the past 10-11 years that we have been using it. It is not the perfect system by any means, but it has workarounds for most of the issues, and in their defense, it's nearly impossible to design a system that is one size fits all for every recruiting group because every recruiter and every recruiting company has their own way of doing things.

Pros and Cons

Pros

Cloud Access
Parsing
Intuitive

Cons

System glitches or slow-downs
Database Manipulability
Customer Service

Return on Investment

Allowed us to easily access the tool remotely, which allows us to work anywhere anytime

Alternatives Considered

Act! CRM and Bullhorn ATS & CRM

At the time we purchased Akken, it was the least expensive on the market that met our needs. It was fairly intuitive, which is important, and we liked the idea that it was hosted remotely because we had had several instances with our inhouse system going down and nearly lost all of our CRM/ATS databases at one time.

Key Insights

Do you think AkkenCloud delivers good value for the price?

Not sure

Are you happy with AkkenCloud's feature set?

Yes

Did AkkenCloud live up to sales and marketing promises?

Did implementation of AkkenCloud go as expected?

Yes

Would you buy AkkenCloud again?

Yes

Likelihood to Recommend

I don't know many other scenarios, as I have been with this company for 13 years and in this industry for roughly 25 years. It is a tool that is well suited for our company and this industry in general. As a staffing company, you can accomplish nearly everything imaginable with this tool. The only area I have seen that might not be ideal is if you wanted to run all kinds of metrics. You can run a variety of reports in Akken, the data fields are limited sometimes and one would think that wouldn't need to be the case. You should be able to put whatever data you want in any field to create the report you need.

AkkenCloud Feature Ratings

AkkenCloud Support

Support Rating

The best support we have received has been from sales. Customer success is pretty much a joke. We have been yelled at by customer success reps; been told to take a screenshot of something we are not seeing; been told there are no issues on there in when Akken hadn't been working for hours, only to have it magically fixed shortly after we reported the problem; and been told engineering was working on a problem for weeks without resolution. If you are going to be working with IT Staffing companies, you have to understand that we have a modicum of knowledge in IT, and you can't BS us. Honesty will get you a lot farther than stringing us along with BS.

AkkenCloud Customer Support Pros and Cons

Pros	Cons
Quick Initial Response	Slow Resolution Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care

Premium Support

I do not know the level of support we purchased - it comes with our subscription. I certainly hope we are not paying for a premium. If we are we should get a refund!

Comments

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AkkenCloud - Decent tool for the price