AlertMedia - The Right Choice
June 24, 2025
AlertMedia - The Right Choice
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AlertMedia
We use AlertMedia for event notification in our company, with a primary emphasis on weather related events. We have used the platform for 4 years. We have watched the technology grow and become more refined, adding additional feature to improve the user experience. I would rate their customer service as best in class among vendors I have interfaced with. Their hurricane prep briefings are a huge value in our severe weather notification program. I think what I value most is I am "heard" when I have issues and have the opportunity interface with developers and decisions makers to have input to improve the notification processes to provide the most benefit to assist our sites.
Pros
- Customer Service
- Listening to the needs of the customer
- Simplicity to send messages
Cons
- Adding maps to indicate the affected area with e-mail notifications
- Efficiently notifying associates of issues affecting our sites
- Timely and efficient return to normal operations when sites have been down and are resuming operations
- Hurricane briefings
AlertMedia was very customer focused. Truly felt like was a very valued customer and willing to "prove out" their systems prior to full commitment to purchase. Willing to go "above and beyond" to show their product. The customer support is truly best in class!
Do you think AlertMedia delivers good value for the price?
Yes
Are you happy with AlertMedia's feature set?
Yes
Did AlertMedia live up to sales and marketing promises?
Yes
Did implementation of AlertMedia go as expected?
Yes
Would you buy AlertMedia again?
Yes
Comments
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