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AlertMedia

Score9.6 out of 10

10 Reviews and Ratings

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What is AlertMedia?

AlertMedia is a cloud-based communication platform that enables businesses to send and receive notifications quickly and efficiently from anywhere. The software operates using multiple channels, including email, text message, voice call, social media platforms, app push notification, conference calls and custom channels. It can be used for regular business communication or emergency situations such as office closures due to weather conditions or unforeseen incidents.

AlertMedia also provides real-time reporting capabilities along with powerful insights which allows the sender to track progress of their audience engagement through feedback surveys submission requests for assistance among others. With two-way messaging support feature users are encouraged audience engagement while confirmations receipt confirms message delivery on each channel sent out. AlertMedia effectively integrates monitoring services with data-driven reporting functionalities specifically designed for various industries like healthcare sectors , manufacturing industry amongst many other uses that require mass notifications like law firms in emergencies.

If you're searching for an easy-to-use reliable system accessible across all devices capable of sending unlimited messages across several communications channels at once then Alert Media could be the perfect solution your company needs.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features AlertMedia has to offer, as determined by TrustRadius' reviewers.
Based on 10 ratings of AlertMedia's features
View all features

Top Performing Features

  • Multi-Channel Delivery

    Notifications can be sent through various channels such as SMS, email, voice call, mobile app, social media, etc., to reach recipients across different platforms.

    Category average: 8.5

  • Notification Reporting and Analytics

    Provides data and insights on notification delivery, recipient engagement, and response rates for evaluation and improvement purposes.

    Category average: 7.8

  • Mobile Notifications

    Supports mobile devices and provides mobile apps for users to send and receive notifications on the go.

    Category average: 8.1

Areas for Improvement

  • Geo-Targeting

    The system can send notifications to specific geographic areas, allowing for targeted alerts in specific regions or zones.

    Category average: 8.6

  • Multi-Language Support

    Supports sending notifications in multiple languages to accommodate diverse recipient demographics.

    Category average: 7.4

  • Integration with External Systems

    Allows for integration with external systems such as weather monitoring systems or security systems to trigger automatic notifications based on specific events or conditions.

    Category average: 7.6

Reviews

What users are saying about AlertMedia.
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AlertMedia - The Right Choice

Incentivized
Mark JonesView profile
EHS Director at Plastipak Packaging (1001-5000 employees employees)

Use Cases and Deployment Scope

We use AlertMedia for event notification in our company, with a primary emphasis on weather related events. We have used the platform for 4 years. We have watched the technology grow and become more refined, adding additional feature to improve the user experience. I would rate their customer service as best in class among vendors I have interfaced with. Their hurricane prep briefings are a huge value in our severe weather notification program. I think what I value most is I am "heard" when I have issues and have the opportunity interface with developers and decisions makers to have input to improve the notification processes to provide the most benefit to assist our sites.

Pros

  • Customer Service
  • Listening to the needs of the customer
  • Simplicity to send messages

Cons

  • Adding maps to indicate the affected area with e-mail notifications

Return on Investment

  • Efficiently notifying associates of issues affecting our sites
  • Timely and efficient return to normal operations when sites have been down and are resuming operations
  • Hurricane briefings

Usability

Alternatives Considered

Everbridge IT Alerting

Other Software Used

CSI SAP2000

AlertMedia Review

Verified User
Engineer (5001-10,000 employees employees)

Use Cases and Deployment Scope

We needed a comprehensive solution to quickly reach potentially thousands of people in several different countries. We had challenges with finding a single solution that would allow granular access, but at the same time provide multimodal communications. And, an app would be nice.

Pros

  • Supports multiple countries with local or short code access numbers
  • Very quickly sends multimodal messages simultaneously
  • Provides good feedback for message sending, including options to resend to non-responsive people
  • Very good Threat Intelligence options, including immediate notifications through subscriptions, and weekly TI summaries.

Cons

  • The options for Threat Intelligence management through notifications could be a little better, including options to forward a link to a TI alert (not requiring login) to those in a TI affected area.
  • Some improvement in sorting options, although current options are useful.
  • Better integration with digital signage and other display platforms by providing an option for shortened messaging specifically for these devices as an option in the new notification screen.

Usability

Alternatives Considered

Rave Alert

Other Software Used

Appspace

Real-time Alerts

Incentivized
Verified User
Director in Research & Development (1001-5000 employees employees)

Pros

  • Real-time notifications are a must for all urgent matters.
  • Organization-wide and smaller, identified groups can be developed for AlertMedia notifications.

Cons

  • A build-in template for notifications about various activities (weather, injury, etc.) would help make alerts more systematic in both appearance and content.

Return on Investment

  • For the costs, AlertMedia has a high ROI as our organization requires all-agency and project groups urgent notifications on a regular basis.
  • Immediate notification to agency legal counsel and human resource departments is definitely a plus.

Other Software Used

Lookout, LinkedIn Learning (Lynda.com), Dropbox Business

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