TrustRadius: an HG Insights company

AlertMedia

Score9.6 out of 10

10 Reviews and Ratings

Get a Demo

What is AlertMedia?

AlertMedia headquartered in Austin offers their eponymous platform as a multi-channel emergency notification system, providing an intuitive mass communication solution, which may also be used to provide two-way communications, shipping alerts, or other related functions.

Categories & Use Cases

AlertMedia Key Features

Learn about the best (and worst!) features AlertMedia has to offer, as determined by TrustRadius' reviewers.
Based on 10 ratings of AlertMedia's features
View all AlertMedia features

Top Performing Features

  • Multi-Channel Delivery

    Notifications can be sent through various channels such as SMS, email, voice call, mobile app, social media, etc., to reach recipients across different platforms.

    Category average: 8.5

  • Notification Reporting and Analytics

    Provides data and insights on notification delivery, recipient engagement, and response rates for evaluation and improvement purposes.

    Category average: 7.9

  • Mobile Notifications

    Supports mobile devices and provides mobile apps for users to send and receive notifications on the go.

    Category average: 8.2

Areas for Improvement

  • Geo-Targeting

    The system can send notifications to specific geographic areas, allowing for targeted alerts in specific regions or zones.

    Category average: 8.6

  • Multi-Language Support

    Supports sending notifications in multiple languages to accommodate diverse recipient demographics.

    Category average: 7.5

  • Integration with External Systems

    Allows for integration with external systems such as weather monitoring systems or security systems to trigger automatic notifications based on specific events or conditions.

    Category average: 7.6

Most Frequent Users

Top 3 industries using AlertMedia.
Based on HG Insights installation data
Powered by
View all Reviews
#1 most frequent

Finance and Insurance

15.1%

28 installations of 186

#2 most frequent

Professional, Scientific, and Technical Services

12.9%

24 installations of 186

#3 most frequent

Information

10.2%

19 installations of 186

AlertMedia Reviews

What users are saying about AlertMedia.
View all AlertMedia reviews

AlertMedia - The Right Choice

Incentivized
Mark JonesView profile
EHS Director at Plastipak Packaging (1001-5000 employees employees)

Use Cases and Deployment Scope

We use AlertMedia for event notification in our company, with a primary emphasis on weather related events. We have used the platform for 4 years. We have watched the technology grow and become more refined, adding additional feature to improve the user experience. I would rate their customer service as best in class among vendors I have interfaced with. Their hurricane prep briefings are a huge value in our severe weather notification program. I think what I value most is I am "heard" when I have issues and have the opportunity interface with developers and decisions makers to have input to improve the notification processes to provide the most benefit to assist our sites.

Pros

  • Customer Service
  • Listening to the needs of the customer
  • Simplicity to send messages

Cons

  • Adding maps to indicate the affected area with e-mail notifications

Return on Investment

  • Efficiently notifying associates of issues affecting our sites
  • Timely and efficient return to normal operations when sites have been down and are resuming operations
  • Hurricane briefings

Usability

Alternatives Considered

Everbridge IT Alerting

Other Software Used

CSI SAP2000

AlertMedia Review

Verified User
Engineer (5001-10,000 employees employees)

Use Cases and Deployment Scope

We needed a comprehensive solution to quickly reach potentially thousands of people in several different countries. We had challenges with finding a single solution that would allow granular access, but at the same time provide multimodal communications. And, an app would be nice.

Pros

  • Supports multiple countries with local or short code access numbers
  • Very quickly sends multimodal messages simultaneously
  • Provides good feedback for message sending, including options to resend to non-responsive people
  • Very good Threat Intelligence options, including immediate notifications through subscriptions, and weekly TI summaries.

Cons

  • The options for Threat Intelligence management through notifications could be a little better, including options to forward a link to a TI alert (not requiring login) to those in a TI affected area.
  • Some improvement in sorting options, although current options are useful.
  • Better integration with digital signage and other display platforms by providing an option for shortened messaging specifically for these devices as an option in the new notification screen.

Usability

Alternatives Considered

Rave Alert

Other Software Used

Appspace

Real-time Alerts

Incentivized
Verified User
Director in Research & Development (1001-5000 employees employees)

Pros

  • Real-time notifications are a must for all urgent matters.
  • Organization-wide and smaller, identified groups can be developed for AlertMedia notifications.

Cons

  • A build-in template for notifications about various activities (weather, injury, etc.) would help make alerts more systematic in both appearance and content.

Return on Investment

  • For the costs, AlertMedia has a high ROI as our organization requires all-agency and project groups urgent notifications on a regular basis.
  • Immediate notification to agency legal counsel and human resource departments is definitely a plus.

Other Software Used

Lookout, LinkedIn Learning (Lynda.com), Dropbox Business

AlertMedia Alternatives

Products similar to AlertMedia that may also meet your needs.
View all AlertMedia alternatives
Dataminr Pulse for Corporate Security
CompareLearn more
Crisis24 Critical Event Management (CEM)
CompareLearn more
Everbridge 360
CompareLearn more