Item: AlertMedia
Rating: 8
Author: Verified User

Overall Satisfaction with AlertMedia

Use Cases and Deployment Scope

AlertMedia is currently being used to send organization-wide notifications regarding serious incidents, inclement weather, activation for immediate response activities and workplace injuries. Since we have several satellite offices and offices in remote locations, AlertMedia allows for real-time notifications across the agency or the select groups. Middle management leaders and above have mobile access to submit alerts as needed.

Pros and Cons

Pros

Real-time notifications are a must for all urgent matters.
Organization-wide and smaller, identified groups can be developed for AlertMedia notifications.

Cons

A build-in template for notifications about various activities (weather, injury, etc.) would help make alerts more systematic in both appearance and content.

Return on Investment

For the costs, AlertMedia has a high ROI as our organization requires all-agency and project groups urgent notifications on a regular basis.
Immediate notification to agency legal counsel and human resource departments is definitely a plus.

Support Rating

Support from AlertMedia has been ongoing and very accessible. Staff are consistently available and quick to respond. And I was developing an organization-wide training for this system, I called and spoke with a recruiter/trainer who emailed several training slides and helpful tips that I was able to convert into an online training.

Key Insights

Do you think AlertMedia delivers good value for the price?

Yes

Are you happy with AlertMedia's feature set?

Yes

Did AlertMedia live up to sales and marketing promises?

Yes

Did implementation of AlertMedia go as expected?

Yes

Would you buy AlertMedia again?

Yes

Other Software Used

Lookout, LinkedIn Learning (Lynda.com), Dropbox Business

Likelihood to Recommend

Large organizations, projects in remote locations, specific work or leadership groups, and regular need for whole-organization notifications would benefit from use of AlertMedia. Mobile access provides the quickest notification, however; online use allows for improved editing of notification message. Small organizations may have a lower ROI when comparing total employees to overall cost of product.

Comments

Please log in to join the conversation

Patricia Oldani
commented 5 years ago
Thank you so much for taking the time to review us. We are glad to hear your experience has been positive! We appreciate your feedback regarding notification templates—our customers have access to an extensive library of customizable emergency and scenario-based templates. Your dedicated Customer Success Manager would be happy to share these templates and add them to AlertMedia for you.

Real-time Alerts