UI dampens otherwise great versatility
November 27, 2020

UI dampens otherwise great versatility

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Alfresco Enterprise Edition

Overall Satisfaction with Alfresco Content Services

I have implemented Alfresco Content Services to solve complex enterprise problems for content service, record management, and process management. Using Alfresco Content Services, I implemented a central repository for document management and document approval processes between different departments. I have also integrated Alfresco Content Services with different applications like Portal (Liferay), SAP, DocuSign, LDAP, SSO, etc.
  • Document storage with metadata
  • Document versioning
  • Document workflow
  • Check-on and Check-out
  • Rest API for integrations
  • Easy customization
  • Fine-grain-level role and permission
  • Vibrant community support
  • User interface is not intituve
  • Customization of user interface
  • Dependency on partner solution for common use cases like content capturing and imaging (e.g., OCR).
  • Open-source production with vibrant community support
  • Cost effective compared to many proprietary CMS solutions
  • Customizations are possible; therefore, it can me utilized with many possible ways of integrating it with other ecosystems.
The biggest positive about Alfresco Content Services is its open-source nature. There are many possibilities of utilizing it in existing ecosystems using integrations.
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates.

Do you think Alfresco Content Services delivers good value for the price?

Yes

Are you happy with Alfresco Content Services's feature set?

Yes

Did Alfresco Content Services live up to sales and marketing promises?

Yes

Did implementation of Alfresco Content Services go as expected?

Yes

Would you buy Alfresco Content Services again?

Yes

MS SharePoint, Slack, OpenText Enterprise Content Management (ECM)
  • Alfresco Content Services is well suited as a backend document management service where the front end is different and Alfresco Content Services is used as DM.
  • Alfresco Content Services can be leveraged for document storage, metadata management of document, and document searches based on content or metadata.
  • Alfresco Content Services provide many customization options, making it usable for different scenarios.

Alfresco Content Services Feature Ratings

Content capture & imaging
3
File sync, storage & archiving
9
Document management
10
Records management
8
Content search & retrieval
10
Enterprise content collaboration
8
Content publishing & creation
8
Security, risk management & information governance
9
Contract lifecycle management
9
Automated workflows
9
Mobile support
3
Integration
10