UI dampens otherwise great versatility
November 28, 2020

UI dampens otherwise great versatility

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Alfresco Enterprise Edition

Overall Satisfaction with Alfresco Content Services

I have implemented Alfresco Content Services to solve complex enterprise problems for content service, record management, and process management. Using Alfresco Content Services, I implemented a central repository for document management and document approval processes between different departments. I have also integrated Alfresco Content Services with different applications like Portal (Liferay), SAP, DocuSign, LDAP, SSO, etc.
  • Document storage with metadata
  • Document versioning
  • Document workflow
  • Check-on and Check-out
  • Rest API for integrations
  • Easy customization
  • Fine-grain-level role and permission
  • Vibrant community support
  • User interface is not intituve
  • Customization of user interface
  • Dependency on partner solution for common use cases like content capturing and imaging (e.g., OCR).
  • Open-source production with vibrant community support
  • Cost effective compared to many proprietary CMS solutions
  • Customizations are possible; therefore, it can me utilized with many possible ways of integrating it with other ecosystems.
The biggest positive about Alfresco Content Services is its open-source nature. There are many possibilities of utilizing it in existing ecosystems using integrations.
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates.

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MS SharePoint, Slack, OpenText Enterprise Content Management (ECM)
  • Alfresco Content Services is well suited as a backend document management service where the front end is different and Alfresco Content Services is used as DM.
  • Alfresco Content Services can be leveraged for document storage, metadata management of document, and document searches based on content or metadata.
  • Alfresco Content Services provide many customization options, making it usable for different scenarios.

Alfresco Feature Ratings

Content capture & imaging
File sync, storage & archiving
Document management
Records management
Content search & retrieval
Enterprise content collaboration
Content publishing & creation
Security, risk management & information governance
Contract lifecycle management
Automated workflows
Mobile support