Great product but out of the box it needs a lot of work.
May 20, 2021
Great product but out of the box it needs a lot of work.

Score 7 out of 10
Vetted Review
Verified User
Software Version
USM Anywhere (SaaS)
Overall Satisfaction with AlienVault USM
Implemented in a SaaS company with resources in colocation and AWS. All server assets are covered however workstations are not. We like that it provides the opportunity of granular logging on all systems and networks.
Pros
- UX/UI responsive and easy to navigate.
- Covers wide variety of systems and devices.
- Ease of getting sensors up and running.
Cons
- More simplified dashboards would help not overwhelm new users.
- Use more industry-standard terms for items.
- Tech support that actually reads your questions prior to replying with canned responses.
- Update their KBs to reflect real-world scenarios. We've ran across several places where NxLog's settings in the KB were incorrect and support had no idea, kept telling us that we were wrong despite demonstrating to them the correct settings.
Do you think AlienVault USM delivers good value for the price?
Not sure
Are you happy with AlienVault USM's feature set?
Yes
Did AlienVault USM live up to sales and marketing promises?
No
Did implementation of AlienVault USM go as expected?
No
Would you buy AlienVault USM again?
No
- Positive - Increased accountability for account auditing.
- Negative - Increased management of devices since discovery still doesn't work correctly.
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