Allscripts EHR - Stable option in the EHR marketplace
Zubair Ahmed | TrustRadius Reviewer
April 09, 2015

Allscripts EHR - Stable option in the EHR marketplace

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Version 9.2

Modules Used

  • Clinical Customization Module

Overall Satisfaction with Allscripts Professional EHR

Allscripts Professional EHR is being used by my staffing hospital as a comprehensive and cutting edge solution for electronic patient health information. We switched to this product three years ago to address the following problems:

  • Our old EHR had many bugs and software malfunctions including losing patient data and substantial difficulty in obtaining old records.
  • Furthermore, the template of the old EHR was significantly confusing and compromising patient care.
In our practice today, all medical staff (physicians, nurses, techs) use Allscripts in an integrated and collaborative effort to maintain the highest standards of patient care and well-being.
  • Organized documentation templates specifically for new and established patient visits.
  • Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians.
  • Exceptional billing module with exceeds the current industry standard.
  • Difficult to obtain lab reports or imaging reports in chronic patients.
  • Redundancy in ordering prescription medications leading to errors
  • Incomplete data downloads of labs, reports, old notes, procedures which compromises care.
  • Positive - Limited the amount of physical paperwork and redundancy of office paperwork.
  • Negative - Decrease return on investment in initial 12 months.
  • Positive - Offered new innovative solutions to long-standing issues.
We selected Allscripts primarily for its exceptional reviews and affordability in the EHR marketplace. While Allscripts may not be the best EHR overall, it definitely meets the demands of the seting I practice in. Allscripts is an innovative software and we are pleased to have chosen this EHR for our group
Internal medicine
26-50 practitioners
Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.

Allscripts Professional EHR Feature Ratings

Real-time eligibility verification
8
Coding
9
Claims management
9
Patient billing
8
Financial Reporting
7
Rule-based scheduling
8
Automated patient check-in
8
Automated appointment reminders
8
Multi-location support
8
Calendar interface
8
Charting / document management
9
Templates
8
E-prescribing
8
Fax integration
8
Patient portal
8
Mobile/tablet support
6
Speech recognition
7
Integration with other EMR and PM systems
7
Customization
7
Workflow automation
7
Role-based permission levels
8
Data backups and redundancy
8
HIPAA compliance
8
Local mode / networking failsafe
8
Task tracking
8
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
8