Allscripts EHR - Stable option in the EHR marketplace
April 09, 2015

Allscripts EHR - Stable option in the EHR marketplace

Zubair Ahmed | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Version 9.2

Modules Used

  • Clinical Customization Module

Overall Satisfaction with Allscripts Professional EHR

Pros

  • Organized documentation templates specifically for new and established patient visits.
  • Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians.
  • Exceptional billing module with exceeds the current industry standard.

Cons

  • Difficult to obtain lab reports or imaging reports in chronic patients.
  • Redundancy in ordering prescription medications leading to errors
  • Incomplete data downloads of labs, reports, old notes, procedures which compromises care.
We selected Allscripts primarily for its exceptional reviews and affordability in the EHR marketplace. While Allscripts may not be the best EHR overall, it definitely meets the demands of the seting I practice in. Allscripts is an innovative software and we are pleased to have chosen this EHR for our group
Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.

Veradigm EHR Feature Ratings

8.2
Real-time eligibility verification
8
Coding
9
Claims management
9
Patient billing
8
Financial Reporting
7
8.0
Rule-based scheduling
8
Automated patient check-in
8
Automated appointment reminders
8
Multi-location support
8
Calendar interface
8
Medical Inventory Management ()
Not Rated
7.5
Charting / document management
9
Templates
8
E-prescribing
8
Fax integration
8
Patient portal
8
Mobile/tablet support
6
Speech recognition
7
Integration with other EMR and PM systems
7
Customization
7
Workflow automation
7
8.0
Role-based permission levels
8
Data backups and redundancy
8
HIPAA compliance
8
Local mode / networking failsafe
8
8.0
Task tracking
8
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
8

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