Would recommend this product
Debbie Haro profile photo
March 02, 2015

Would recommend this product

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

v14.2

Overall Satisfaction with Allscripts Professional EHR

We use Allscripts Professional EHR in a seven provider pain management practice. We implemented this product in 2008. I do not have experience with another EHR product but train all new employees on this. I've been told by the new employees that this system is intuitive and I find it fairly easy to train people with it. All departments use this product (doctors, mid-levels, clinical staff, lab, front office, billing, pre-cert). We are able to document/manage office visits, phone calls, medication refills and referrals.
  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
  • Documenting lab or imaging results are clunky. Without an interface, we scan in labs and imaging. There is a small, unobvious place to make a note in response to the results but then another patient message needs to be sent to the nursing staff explaining these results again with instructions on what to tell the patient.
  • You cannot build a chart the day before or print out any paperwork (i.e. consents for procedures) until the day of the appointment or it gets dated for the date you opened the chart, not the actual date of encounter
  • While there are so many things you can customize, it gets burdensome at times. You really need to have a superuser on staff to remember how everything gets customized. The customization is not intuitive.
  • We were able to eliminate our medical records person once most of the scanning was completed. Now when a patient asks for their medical records, it's easy for anyone to print it out right away. Our transcriptionist position was eliminated too.
  • Our documentation of medication refills is much more streamlined. Our clinical department no longer has one person assigned to address refills all day. We all just address them between patients. The check in process changed quite a bit for the medical assistant. Whereas before, the medical assistant would take the vitals, review the med list, then leave the rest of the documentation to the provider (and the transcriptionist would do the rest); the medical assistant now builds the chart before the provider goes in to see the patient (i.e. vitals, reason for visit, history, updating medication list)
  • With the elimination of medical records and transcription, we absorbed them on the front line. In order to see the same amount of patients and complete the documentation at the time of visit, it has required more manpower at the time of service. We have the same amount of employees as we did with our paper charting.
Pain management
6-10 practitioners
Allscripts' multitude of choices cover a vast amount of options in order to customize to a general family practice or even a specialty practice. However, there are some specialties, such as opthamology, for which Allscripts has not created templates.

Allscripts Professional EHR Feature Ratings

Charting / document management
9
Templates
9
E-prescribing
10
Fax integration
Not Rated
Patient portal
Not Rated
Mobile/tablet support
6
Integration with other EMR and PM systems
10
Customization
10
Workflow automation
10
Role-based permission levels
10
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
Task tracking
9
Specialty-specific workflows
9
Multi-office / multi-physician capabilities
Not Rated