Allscripts, User Friendly, but Room for Improvement
Nicole Graves RN, CWCN | TrustRadius Reviewer
July 24, 2017

Allscripts, User Friendly, but Room for Improvement

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Allscripts Professional EHR

Allscripts EHR is used for conducting admission reviews by InterQual, in addition to communicating with hospital nurse case managers. It also provided the necessary electronic health records data we used to conduct our reviews
  • Imaging and laboratory results were found in Allscripts Professional EHR.
  • Allscripts Professional EHR also provided emergency room history and physicals created by the emergency room physician.
  • Allscripts Professional EHR also provided a conduit to discuss review results with hospital nurse case managers.
  • Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
  • Improve the clarity of scanned images in patient's EHR.
  • Conversability with other platforms, like Cerner, Epic, and McKesson.
  • Improve the way InterQual loads review platform as well as emailing hospital case manager feature.
Other specialty
More than 250 practitioners
Allscripts is, honestly, the only EHR system that works. The credentialing problem I mentioned earlier truly IS infrequent, and not a deal breaker.

Allscripts Professional EHR Feature Ratings

Real-time eligibility verification
4
Coding
5
Claims management
8
Patient billing
5
Financial Reporting
5
Rule-based scheduling
7
Automated appointment reminders
8
Multi-location support
9
Calendar interface
6
Charting / document management
9
Templates
8
E-prescribing
8
Fax integration
8
Integration with other EMR and PM systems
8
Customization
6
Workflow automation
7
Role-based permission levels
9
Data backups and redundancy
7
HIPAA compliance
10
Local mode / networking failsafe
8
Task tracking
7
Specialty-specific workflows
8