There are better options out there.
June 18, 2022

There are better options out there.

Magda OLivas | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Alvaria Compliant Outreach (Noble Systems)

We use it to request time off for any reason in conjunction with the Workday system. On Alvaria, we request the time off so we don't get any markups for the time, and Workday is used for pay purposes. It helps us keep track of any missed days or put in the time that was late. This is also where we request any time off for vacation or sick time.

Pros

  • Keeps track of time off.

Cons

  • The system is a little confusing to use because of the segments and packages.
  • The system seems a little outdated compared to workday and is less easy to use.
  • The system doesn't tell you what went wrong in a way that is easy to translate when time off is rejected.
  • Ease of use.
  • Less clicking.
  • Understanding of the system.
  • I think it works fine but a lot of the employees always have to ask for help submitting times off so we have to ask for help which wastes a lot of time.
I think Workday is much more user-friendly with much less clicking about for answers. It's also easier to use and I don't feel confused or doubtful when submitting for time off or time corrections. The reasons that times get rejected are also much easier to follow and the overall look and feel are much sleeker for Workday.

Do you think Alvaria Compliant Outreach delivers good value for the price?

No

Are you happy with Alvaria Compliant Outreach's feature set?

No

Did Alvaria Compliant Outreach live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Alvaria Compliant Outreach go as expected?

I wasn't involved with the implementation phase

Would you buy Alvaria Compliant Outreach again?

No

This is well suited for the employer but is very difficult for the employee to use. The system seems a little outdated and the options for taking time off are a little difficult to understand with no help from the system. When the time off requests get rejected, you have to click through a lot to actually find your answer as to when and why it was rejected and when you do find it, it is not easy to translate why it was rejected.

Alvaria Compliant Outreach Feature Ratings

7.0
Agent dashboard
7
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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