Amazon Cognito is a great product but just a little pricey but is worth it.
March 27, 2022

Amazon Cognito is a great product but just a little pricey but is worth it.

Randy Whitten, MBA, ITIL v.3, Doctoral Candidate (DIT) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Amazon Cognito

We have been using Amazon Cognito for about the last 3 years now and it has been a really good experience. The onboarding although needs a little bit of help as there was little documentation that would help to install and maintain the application for what we were wanting it to. But with support's help, we were able to jump in and get what we were looking for and we have been satisfied with it since the implementation was completed.
  • Installation
  • Support
  • Subject Matter Experts
  • Ability to fix the issues quickly and without transferring the calls.
  • Need better documentation.
  • It is very pricey.
  • Could maybe have video content to help with setting up the security.
  • Dashboard
  • Security
  • Data access
  • Cloud setting
  • We are already seeing a really good ROI after just 2 months.
  • Still can not justify the price. Amazon needs to come off the price hike.
  • Continue to support the application through the support line.
The service with Amazon is much better than Google's. When I can get Secure Passwords. OAuth, SAML, and More. It makes it great for a simple Integration. The startup was quick once we got a support case and a tech online. There has been limited Configurability. This was a better setup than your Pool along with the integration with Outside Services was awesome and the Disaster Recovery was the best.

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With Amazon's support, we were able to complete what we were looking to accomplish. If you have an administrator that has been working in the AWS environment for a while they can assist with some of your questions. But save yourself time and open up a ticket with support and just get a tech on the line and have them walk you through the steps and you will be able to complete all the setup with minimal issues.