AppAssure is not recommended for Enterprise but fine as a consumer product
May 10, 2017

AppAssure is not recommended for Enterprise but fine as a consumer product

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppAssure

We are using AppAssure now Rapid Recovery, to backup our VM servers at our datacenter. The backup product is not meeting our backup demands, we often get missed backups. We have 100 VMs to backup and we are also doing off-site replication to an Azure RR core. When rollups are running, it halts the backups. We adjusted the rollups to run once a week, it consumes too much of our repository space. Can't win with the product.
  • It's good when there are no issues with the backup. It works well with file level restores if you can get the systems backed up without any corruptions.
  • We have many repository corruptions and have to blow our backups away. I would not recommend using this if you are keeping a long retention.
  • We upgraded the agent and it created a new base image. Duplicate base images are eating up into our repository space.
  • I would like to see the repositories go away and use the type that was introduced for replay.
  • It is taking too much of our time to manage this product to make sure backups are running.
We had Replay in our environment already and the price was right. We figured it might be good to stick with one vendor. Replay was a good product and saved us a couple times with the VM exports. Unfortunately, I can't say the same about AppAssure - anything but headache dealing with support daily.
We have to monitor the backups daily, it's so bad that support is monitoring our core for us daily. Managing backups is another full-time job and it should not be this difficult with new issues every week. I don't recommend this product to anyone, stay away if you can and go with something more reliable.

Quest Rapid Recovery Feature Ratings

Incremental backup identification
Backup to the cloud
Deduplication and file compression