AppRiver + Office365 = Very Nice Fit
August 14, 2020

AppRiver + Office365 = Very Nice Fit

Joey Catanzaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppRiver

AppRiver is the business we use to utilize Office365. They are who we purchase our license from and they also provide our email virus and spam protection. It is used across the whole organization, which consists of 2 manufacturing plants-- one in Memphis TN and one in Olive Branch MS. AppRiver is intuitive and will add the appropriate licenses for Microsoft products that are assigned to our users, while at the same time removing a license if I unassign one. This makes license management a lot easier and ensures that we aren't paying for licenses that aren't being used.
  • Live Support. Their support techs have always been curious and professional. If you do have to leave a message they return your call and address your problem quickly.
  • Easy to understand English-speaking techs.
  • I feel like I get a good amount of service for what we are paying.
  • Really haven't had any cons. Being picky, I guess the web site is a little dark in color but like I said that is if you want to be picky.
  • Something like this is hard to figure an ROI as it isn't an automated Robot replacing 5 people that would have an effect on direct labor. It does save management time so I can focus that time somewhere else. It also gives you the peace of knowing that email is being scanned for malware and viruses.
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
We evaluated several other vendors that I won't mention by name but found their partner program to be less attractive. If you are already using Office 365, give AppRiver a try. I think you will be pleased.
If you are looking for a spam filter or a way to easily manage your Office 365 license, I recommend taking a look at AppRiver.