AppSense great for Citrix
Updated February 08, 2016

AppSense great for Citrix

Mark Borenstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppSense

We use AppSense to capture personalization settings for Citrix users and fat clients. Also, it's used for policy enforcement.
  • Capturing application settings per user.
  • Office policy settings.
  • Granular control of settings per application.
  • Better control at the pre-network login stages.
  • It makes replacing hardware very quick and effective when supporting remote staff.
Much more robust in allowing for scripted routines per application.
AppSense is great for Citrix environments but can be troublesome for fat client users who are road warriors.

Using AppSense

900 - Finance, Underwriting, Operations, IT
6 - Desktop, Server, and Networking skills. Basic understanding of Group Policies.
  • Roaming profiles - user settings following user logins
  • Advanced Policy administration
  • Device replacement made easy
  • Tailor different versions of browser settings as the upgrades keep coming.
  • Single policy configuration for the whole company - globally.
  • Apply polices to mobile devices
It has been a very affective tool for our company.

Evaluating AppSense and Competitors

Yes - Microsoft Group Policy engine. Not granular enough.
  • Product Features
  • Product Usability
The products ability to handle just about any situation.
I would select a longer evaluation period in order to encompass more device types and scenarios.

AppSense Implementation

Test, test, test.
Yes - Test, UAT, and then production rollout.
Change management was a big part of the implementation and was well-handled - Controlled change keeps the issues to a minimum.
  • Timing of when we deployed changes to laptop users.

AppSense Support

Always had a great experience dealing with the engineers.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Several times we were completely stuck on a failed policy. Their support quickly resolved our issue by analyzing current logs.

Using AppSense

It was relatively easy to configure.
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • Creating polices.
  • Adding nodes and using logic.
  • Creating personalization groups.
  • Nesting logic