TrustRadius
No more Excel Spreadsheets!
https://www.trustradius.com/nonprofit-crmApricot by Social SolutionsUnspecified8.5101101
Terri Willis, MPA profile photo
November 26, 2018

No more Excel Spreadsheets!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Apricot by Social Solutions

We use Apricot across the whole organization. Apricot is our client intake, volunteer management, staff, and donor data source.
  • One system for all that we do.
  • I can redesign forms as programs change without waiting for a technology personnel from Social Solutions to help. Social Solutions is there if I need assistance.
  • I can generate my own reports without having to conform to someone else's template.
  • The email function is difficult and cumbersome.
  • Apricot has done more than what I have expected and it continues to provide what we need for reports and information on our clients.
No more Excel spreadsheets that take hours to configure to get the data we need for our grantors.
I purchased Apricot in hopes to obtain a significant grant with the United Way. Due to my database, I have been able to obtain additional grants that were impossible before having Apricot.
I used Powerchurch (a system that was in place before me becoming the Executive Director) and excel spreadsheets. In other words, a hodgepodge of products to get what we needed which was not very accurate. I have been delighted with Apricot for the past 5 years and just signed a contract for another 5 years.
Apricot is best for client intake and gathering demographics.

Using Apricot by Social Solutions

10 - Staff and volunteers conduct client intake and reports
6 - Very basic skill set is required to operate Apricot
  • Client Intake
  • Donor in-Kinds
  • Volunteer management
  • Our In-kind donations
  • I would like to see the email section enhanced for better productivity.
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.

Evaluating Apricot by Social Solutions and Competitors

  • Product Features
  • Product Usability
Product usability was the key to my decision making. I like the fact that I can customize my own forms and reports.
I wouldn't change anything

Apricot by Social Solutions Implementation

Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms.
Change management was minimal
  • I did not integrate data so there were very little issues encountered.

Apricot by Social Solutions Support

Every time we have a problem it is resolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Everytime we call they go out their way to help

Using Apricot by Social Solutions

Very well design, almost anyone can use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Form Design
  • Custom Reports