Apricot
June 28, 2023

Apricot

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

Apricot 360 is our Client Services CRM. It holds all of our client data including case notes, demographic data as well as all services provided to them.

Pros

  • Querying
  • Forms
  • Ease of Use

Cons

  • Tasks
  • Communication with Clients
  • Mobile Site
  • Reporting is fairly streamlined
  • Easy for Case Managers to learn.
Apricot has helped us scale our program delivery and is a central client hub for all of the services we provide.
The reporting feature has allowed us to easily pull data needed for the variety of grant reporting.
Apricot is our current software but from what I have seen, CaseWorthy and Neon CCM are more robust.

Do you think Bonterra Apricot delivers good value for the price?

Yes

Are you happy with Bonterra Apricot's feature set?

Yes

Did Bonterra Apricot live up to sales and marketing promises?

Yes

Did implementation of Bonterra Apricot go as expected?

Yes

Would you buy Bonterra Apricot again?

Yes

It is well suited for entering case notes and client data. It doesn't work well away from a computer because the mobile site doesn't have the functionality to do dynamic queries which are on all of our forms.

Comments

  • Kathleen Connelly | TrustRadius Reviewer
    Kathleen Connelly
    commented 2 years ago
    Hi, Thanks a ton for your feedback! It's really great to hear that you've found our software to be user-friendly, streamlined, and helpful to deliver your programs and assist you in grant reporting - all very important tasks, we agree! We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. We appreciate you sharing your suggestions regarding mobile optimizations and will pass that along to our product team. Best, Kathleen

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