Gets the job done
March 06, 2020
Gets the job done
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Arena
Across the whole organization. It is used to implement change orders to release hardware, software, and documentation (both QMS and non-QMS). It is used for other quality processes: reworks, non-conformance reports, CAPAs, etc.
- Approval process: straightforward with clear emails.
- Search functionality is not intuitive for new users.
- Certain processes take too many clicks, e.g. specifying items to a change order.
- It is critical to R&D and NPI.
I didn't make the decision to purchase Arena.
I was not involved in implementation.
I have never used any products like this other than Arena.