Gets the job done
March 06, 2020

Gets the job done

Coco Pearce | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Arena

Across the whole organization. It is used to implement change orders to release hardware, software, and documentation (both QMS and non-QMS). It is used for other quality processes: reworks, non-conformance reports, CAPAs, etc.
  • Approval process: straightforward with clear emails.
  • Search functionality is not intuitive for new users.
  • Certain processes take too many clicks, e.g. specifying items to a change order.
  • It is critical to R&D and NPI.
I didn't make the decision to purchase Arena.
I was not involved in implementation.
I have never used any products like this other than Arena.
Well suited to change order processes and linking all quality processes together (e.g. change orders, reworks, NCRs, etc.).