Arena PLM and QMS is a friendly user tool
Updated March 13, 2025

Arena PLM and QMS is a friendly user tool

Nancy Truong | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Arena PLM and QMS

I use Arena PLM and QMS to check EOL (end of life) of component in BOM (bill of materials).

Pros

  • Under Notes, I know exactly the status of a Manufacturing Part Number such as EOL, Obsolte , NRND, etc...

Cons

  • need Item Name in Search 's dropdown menu
  • need a format or dropdown menu for Item Name for passive components such as Capacitor, Resistor, etc...or Active components like IC, or mechanical part like Screw, Bracket, etc...
  • reduced engineering change cycle time by 80 percent
  • improved information sharing with supply chain partners by 90 percent
  • reduced compliance risk by 90 percent
  • reduced product information errors by 95 percent
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
Cloud solutions is what customer need when the number of users is less than 50.
It is very easy to contact Arena and get response in the same day for any issue or question.

Do you think Arena PLM and QMS delivers good value for the price?

Yes

Are you happy with Arena PLM and QMS's feature set?

Yes

Did Arena PLM and QMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Arena PLM and QMS go as expected?

I wasn't involved with the implementation phase

Would you buy Arena PLM and QMS again?

Yes

Arena PLM and QMS is well suited for start up company since it saves all your files in Cloud.
Technical Support is excellent since you get response from Arena Technical Support in the same day.
The people in Service group always follow up with your request and make sure the issues are resolved.

Arena PLM and QMS Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not know since I am a User and I am not an Administrator.
I got respond from Arena Support team no later than 24 hours after I sent out the request.
Arena Support Case 00212244 Review: automatically update all Item Name under Sourcing

Comments

  • Kim Custodio | TrustRadius Reviewer
    Kim Custodio
    (Vendor Representative) commented a year ago
    Thank you for leaving us a review, Nancy! We're happy to hear about the different efficiencies your organization was able to realize with our solution.

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