Covers our web analytics and marketing needs, from a specialized software vendor
Updated September 16, 2021
Covers our web analytics and marketing needs, from a specialized software vendor
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with AT Internet
AT Internet is used across the whole organisation. It is our analytics tool, enabling us to view customer journeys, monitor digital KPIs, and re-use data for marketing purposes
- Near real time data (< 5 mins)
- Cross site customer journey
- Custom variables
- Data drilling through Data Query or API
- Showing a tree-map customer journey towards a specific page
- UX heat maps are missing
- The customer journey module needs more qualitative insights such as the time spent between 2 steps
- WE HAVE A BIG ISSUE REGARDING THE MIGRATION FROM THE CURRENT VERSION TO THEIR DELTA SUITE
- All the current analysis and dashboard need to be rebuilt on Delta, with no automation tool
Do you think Piano Analytics delivers good value for the price?
Not sure
Are you happy with Piano Analytics's feature set?
Yes
Did Piano Analytics live up to sales and marketing promises?
Yes
Did implementation of Piano Analytics go as expected?
No
Would you buy Piano Analytics again?
No
- Major drawback : sept 2021 -- The upcoming new Delta version has a huge impact on our analytics activity.
- We are not satisfied with the way the editor handles the end of the current version.
- All the analysis, dashboards, custom documents, api queries needs to be rebuilt by the end-users, with lack of backing and poor documentation
- The interface is very intuitive.
- We could give more search/drill functionalities to our users across the company.
- Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Regarding Acoustic, the UX, the reliability, and the time for generating reports couldn't compete.
But, due to the Delta version , we could discover that the major projects management was not as professional with AT Internet than with Accoustic (then IBM). At that time we had a clear vision of the features, changes, impacts and editor involvement to lower the changes and efforts for the customer.
But, due to the Delta version , we could discover that the major projects management was not as professional with AT Internet than with Accoustic (then IBM). At that time we had a clear vision of the features, changes, impacts and editor involvement to lower the changes and efforts for the customer.