Item: Piano Analytics
Rating: 8
Author: Ana Lipovsek

Overall Satisfaction with AT Internet

Use Cases and Deployment Scope

AT Internet is used by our whole organization, however, the marketing and product departments use it the most.
We have mainly used AT Internet for page view statistics but have begun focusing on redirects, bounce rates, and user demographics.

Pros and Cons

Pros

Traffic sources presentation
Direct traffic breakdown
Event logs

Cons

Explanation of key nodes

Return on Investment

More focus on non-dominant technologies/platforms.

Support Rating

Some explanations use phrases that are not explained and are not linked to their explanations, so it is a bit of a rabbit hole trying to find the correct solution.

Alternatives Considered

Google Analytics and Mailchimp

It can't compare to Google Analytics, but beats Mailchimp hands down.

Other Software Used

Mailchimp, Google Analytics

Likelihood to Recommend

AT Internet is very well made with good data presentation.

Comments

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Declan Owens
(Vendor Representative) commented 6 years ago
Dear Ana, Thank you for taking the time to leave a review, we really appreciate all of your positive your feedback. Nonetheless, we noticed that you met some kind of frustration that you reported in the "Support Rating" section. From our understanding, it seems like you are referring to our Help Centre documentation, is that correct? If so, could you please share with us the specific pages or paths that you encountered? This would help us record this feedback for further improvements. Also, do you know you have an included Support Centre where a team of professional digital analytics consultants are ready to assist you 24/7? Our Support Center has been rated 10/10 by many users on TrustRadius and is often acclaimed. Whatever you may be looking for, feel free to contact them directly via the button in the interface (top right-hand corner), via email, or even by phone, you should be pleasantly surprised. Kind regards from the AT Internet team.

Great, but for specific tasks only.