An almost perfect analytics solution
June 29, 2021

An almost perfect analytics solution

Uwe Gobbers | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AT Internet

With AT Internet we are measuring the success of our online activities - both internal and external. It helps us to gain insights into the usage and behavior of our websites, webshops, and our intranet.
All communication teams, HR employer branding, and the webshop teams are using it.
The very versatile dashboards of AT Internet allow for made-to-measure analytics solutions. Also, the super-flexible data collection enables us to get the information we need for specific purposes.

Pros

  • Dedicated support: AT Internet really cares for its customers. When things get stuck for some reason you'll get addressed pro-actively.
  • Quality: The platform hardly ever seems to have breaks. It feels stable and reliable.
  • Do-it-yourself: After attending a training anyone should be able to set up their own dashboards or to conduct sophisticated research.

Cons

  • Confusing properties: Sometimes you don't exactly know which property to use in a specific case because there are so many. This can end up in trial & error routines.
  • Performance: It's tons of data for sure. Processing these data sometimes takes very long. The new data foundation DELTA brings some improvements to this issue, though.
  • Pricing: it's a professional software solution and not Google Analytics. It comes with some significant costs. And you'll spend extra money on professional services for training and implementations.

Do you think Piano Analytics delivers good value for the price?

Not sure

Are you happy with Piano Analytics's feature set?

Yes

Did Piano Analytics live up to sales and marketing promises?

Yes

Did implementation of Piano Analytics go as expected?

Yes

Would you buy Piano Analytics again?

Yes

  • The data we gained helped us to improve our website.
  • The statistics helped to justify investments in specific areas.
  • The statistics help us to avoid investments in areas that might not contribute to our goals.
First of all, we know that keeping up with a rising number of customers whilst remaining with the same support staff size is challenging. This can lead to delays, eventually. With the use of suited reporting systems, the responsibles are well aware of this situation and react by pro-actively communicating with the customer about this issue and offering solutions in close alignment with the customer. This is something I haven't experienced many times in my career and I really appreciate this mindset.
AT Internet is much more flexible than other solutions we used. The reliability of their platform and the quality of the data is better.
HubSpot CRM, Sprinklr Modern Marketing & Advertising, Cumulus
When it comes to web analytics AT Internet is well suited. We introduced AT Internet in 2017 after an evaluation project with other professional analytics solutions. Starting with our corporate website we quickly rolled it out to our customer experience platform, our webshops, and our corporate intranet based on SharePoint 2013.
Especially the use in our intranet brought significant improvements over the standard analytics features SP 2013 is offering. The ATI tag systems with their flexibility allow us to include company-specific properties and thus making it possible for us to analyze our intranet usage on segments such as locations, branches, and so on.

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