JIRA Review - SL
Updated August 19, 2015

JIRA Review - SL

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

5.x.x

Modules Used

  • Agile, Crowd,

Overall Satisfaction with Atlassian JIRA

We primarily use the Agile methodology that JIRA offers. We started using it all across the board a couple of months back. Initially it was just the project management team that was using it a few months back. The organization made a decision to use it all across the board and now it is being used by all departments. We use it to track all of our projects, timelines etc.
  • Very intuitive tool. Ease of access is the primary reason why I would recommend this tool. Both from a end user's standpoint and administratively
  • Comes with a lot of modules for different kinds of business types, structures.
  • Very customizable to your individual business needs
  • Very well known tool and has great documentation by users and Atlassian
  • Customer support is not always as responsive as you would want them to be
  • Version upgrades can be handled better.
  • We tracked all of our projects within this tool. Since we were dealing with a lot of projects at any given time, this tool helped a lot with tracking and visibility
  • The security restrictions are well layed out and that helps with beung able to give upper management the visibility into all the overall projects that are being tracked by each dept.
I have not used other project management software
Some of the key questions I would ask:
  • Is it the right tool for the business objective I'm trying to achieve?
  • Is it worth the cost?

Using Atlassian JIRA

Since it is so widely used within the organization and it has made so many processes more efficient, I foresee the use of the tool for a long time.

Jira Training

One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.