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Pretty good for tracking a lot of work or a lot of people
October 07, 2015

Pretty good for tracking a lot of work or a lot of people

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian JIRA

Atlassian JIRA is a really powerful tool that we used mostly for bug tracking and customer support tickets. We used it to ensure that nothing fell through the cracks and that we, mostly, met our SLAs. It was phased out over the past year, but for years it was the best solution we had to workflow management.
  • Atlassian JIRA has very powerful permission settings so that we can create workgroups with particular access levels to control who saw what information and what they could do with it.
  • We used workflow settings to ensure that no steps in the process got skipped and to keep track of who was responsible for every ticket at every step of the process.
  • It was a lot of work to administer Atlassian JIRA for a company of just 75 people. It was almost a full-time job for me, which is one of the reasons we changed tools.
  • It's not very user-friendly. It took me a few months to start feeling comfortable with the administration settings.
  • We didn't drop many balls, so in that regard Atlassian JIRA helped to keep things moving.
  • However, there was a lot of overhead handling tickets in the system and it wasn't very intuitive, so that was a drain on our time and energy.
They are completely different. Atlassian JIRA is more about control, and Kanban-based tools are more about visualization. Setting up LeanKit is much easier than Atlassian JIRA and Kanbanery is even easier.
I suppose in a very large organization that has a lot of different types of work and different workflows with a lot of separation of responsibility that a tool as complex as Atlassian JIRA might be required for task management and tracking.