Great tool but onboarding required
November 23, 2021

Great tool but onboarding required

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Auryc

Auryc is the primary tool for the company to track user behavior, validate use cases and identify both potential bugs and areas of opportunity. Once our team was able to understand the tool, it was very helpful to observe specific trends. And we had a dedicated account manager who was always supportive when we had questions along the way. As a Sr. UX Designer, I would go into Auryc to watch unmoderated users click through our app, observe areas where there were clicking, track rage clicks, and heatmap the pages so I could optimize our comps.
  • Heat mapping.
  • User Flows.
  • Video Recording.
  • Reporting.
  • Linking with dynamic elements so that tracking universal components doesn't require additional engineering effort.
  • Onboarding new users.
  • Video sessions.
  • High level behavioral statistics and analytics.
  • Heat mapping.
  • I'm not sure what tangible benefit Auryc provided other than some validation of flows.
  • Insights on error handing and supporting us to improve the experience.
  • The platform did help us focus our effort on the breakpoints that had the most impact on our bottom line.

Do you think Auryc delivers good value for the price?

Not sure

Are you happy with Auryc's feature set?


Did Auryc live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Auryc go as expected?


Would you buy Auryc again?


Our team did not have a dedicated person in-house who focused on building reports and analyzing user behavior. Although the platform is very good at allowing us to watch individual users and find general trends and user flows, I wish it was easier to generate automated reports that would provide regular insights or recommendations.