Automox - the good & the bad
June 03, 2022
Automox - the good & the bad
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Automox
We use Automox to patch our OS's and 3rd party applications. This has replaced sneakernet in several cases and reduced time-to-deployment to close vulnerabilities faster.
- Presents information in a fairly easy-to-digest format.
- Allows a "Set it and forget it" approach...when it works.
- Reporting makes monthly assessments easier/faster.
- Console has multiple recurring issues. I can't think of a month recently where the product has worked without an interruption of some sort.
- Onboarding was a terrible experience, leaving the customer to flounder until I requested a refund, at which point help was fast and plentiful.
- Almost no customer touchpoints other than asking for survey & recommendation completion.
- Ability to deploy feature updates.
- OS patching.
- 3rd party app patching.
- Huge ROI, patching no longer required a lot of manual effort.
- Security vulnerabilities get closed faster - we can deploy ad-hoc updates at will.
- Negative - lack confidence the console will be working properly if you need to do a rush deployment.
Do you think Automox delivers good value for the price?
Not sure
Are you happy with Automox's feature set?
Yes
Did Automox live up to sales and marketing promises?
No
Did implementation of Automox go as expected?
No
Would you buy Automox again?
Yes