Avaya to the rescue by providing Remote Worker application.
June 23, 2023

Avaya to the rescue by providing Remote Worker application.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

Avaya Aura provides the necessary tools for a pleasant patient experience. Callers are routed to the correct location the first time, reducing the frustration that can commonly be experienced with call menus.

Pros

  • Call Center application.
  • Data Collection.
  • Solid platform.

Cons

  • Cost.
  • Direct Support rather than through Business Partner.
  • Faster support time.
  • Communications Manager.
  • Call Center Elite.
  • Session Boarder Controllers.
  • Call Center application.
  • Call reporting.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Avaya Call Center Application has worked well in our environment. With the onset of Covid, we were forced to deploy remote worker phones to our staff. This required us to deploy a Session Boarder Controller and provide Avaya hardware to be used at residences. The Remote Worker program has been accepted as a standard business practice. The platform is solid and secure; this has changed the way we do business. Great job, Avaya!

Avaya Aura Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
8.0
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
8
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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