Quick review of an awesome product.
June 23, 2023

Quick review of an awesome product.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

Call center and mobility. General communication needs.

Pros

  • Scales
  • Reliability
  • Reportable
  • Solid

Cons

  • Better interface.
  • More generic APIs.
  • Call center stuff.
  • SIP integration.
  • Reporting
  • Durability
  • Resilience
Avaya blows them away.

Do you think Avaya Aura delivers good value for the price?

No

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

No

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Grows well... feature-rich.

Avaya Aura Feature Ratings

7.5
Multi-level Interactive Voice Response (IVR)
6
Directory of employee names
9
7.3
Answering rules
6
Call recording
6
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
Business SMS/External Messaging
Not Rated
Online Fax
9
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
5.0
High quality audio
9
High quality video
1
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
9.0
Desktop sharing
9
Online Events Collaboration ()
Not Rated
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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