Overview
What is Avaya Aura?
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and…
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Popular Features
- Call park (29)8.989%
- Answering rules (33)8.585%
- Centralized communications management (32)8.080%
- Message alerts (29)7.272%
Reviewer Pros & Cons
Video Reviews
5 videos
Avaya Aura Review | Director of Network Infrastructure Sees Value
03:58
Avaya Aura Review | Delivering Value for Wyoming State Government
02:11
Avaya Aura Review - Customer Solutions Architect Lays Out Honest Thoughts
02:33
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Product Details
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- Tech Details
- FAQs
What is Avaya Aura?
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.
The session-based architecture of the Avaya Aura Platform combines openness, centralized administration and granular control to create a solution where active participation, pervasive collaboration and quality experiences can take place across the enterprise. Existing PBXs and other third-party communications resources can be combined into a cohesive, centrally managed infrastructure, standardizing the core environment and delivering network access, management and operational cost savings, while laying the foundation for collaborative solutions.
Avaya Aura Competitors
Avaya Aura Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.
Genesys Multicloud CX (discontinued) and Genesys PureConnect (discontinued) are common alternatives for Avaya Aura.
Reviewers rate Call park highest, with a score of 8.9.
The most common users of Avaya Aura are from Enterprises (1,001+ employees).