Avaya Aurareview
June 26, 2023

Avaya Aurareview

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

We use it for general user calling, administration and voicemail. The problem we are facing is upgrading to SIP from H.323.

Pros

  • Voicemail
  • User administration
  • Call center administration

Cons

  • Workplace needs to be able to have the BM load open up automatically
  • Being able to go remotely

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

I gave an 8 because it does have some areas to improve on, but it mainly has to do with the client side.

Avaya Aura Feature Ratings

8.0
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
8.0
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Business SMS/External Messaging
8
Online Fax
8
Voicemail Transcription
8
Mobile apps ()
Not Rated
8.0
High quality audio
8
High quality video
8
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
10.0
User authentication
10
10.0
Centralized communications management
10

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