Avaya Aura review
June 26, 2023

Avaya Aura review

Scott Gilmore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

I am an Avaya Business Partner. I use this as support for my customers on a daily basis and will continue to support my customers using Avaya Aura on a daily basis.
  • Versatility
  • Ease of use
Avaya Aura is a good product.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Avaya Aura is well suited to the applications that I use it with.

Avaya Aura Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
Not Rated
Answering rules
8
Call recording
9
Call park
3
Call screening
5
Message alerts
2
Business SMS/External Messaging
4
Online Fax
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
1
User authentication
7
Participant roles & permissions
7
Centralized communications management
7
Team messaging
3
Team document sharing
3
Call and meeting analytics
3