Call Center Elite for government customers.
Overall Satisfaction with Avaya Call Center Elite
Call Center Elite is our main solution to give our customers the best functionalities for their CC operation. The functionalities for the agents, reporting, monitoring, statistics, and IVR interaction are very useful in order to have all the KPIs under control and give the confidence that our customers need to keep their operations at good levels.
- Reporting
- Statistics monitoring.
- Agents interactions.
- Dynamic IVR flows.
- Social Media interaction.
- Surveys
- Integration with third soutions> ACEYUS, YOIZEN, for example.
- ROI is good.
- Cross-selling.
I do not have any point of reference with other similar products.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
Yes
Would you buy Avaya Call Center Elite again?
Yes