Avaya Call Center elite Review.
June 23, 2023
Avaya Call Center elite Review.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Call Center Elite
We use it for our skilled agents both on-site and remotely. It allows for calls to be routed using vectoring and also allows us to run reporting software on different skills.
- Skilled Routing.
- Queuing
- Customer satisfaction.
- Programming agent skill states to change automatically.
- Signaling when an agent is in ACW or AUX too long.
- Approved by higher management almost immediately.
Avaya-based shop.
Do you think Avaya Call Center Elite delivers good value for the price?
Yes
Are you happy with Avaya Call Center Elite's feature set?
Yes
Did Avaya Call Center Elite live up to sales and marketing promises?
Yes
Did implementation of Avaya Call Center Elite go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Call Center Elite again?
Yes