Item: Avaya Experience Platform
Rating: 10
Author: Brian Marcus

Use Cases and Deployment Scope

Avaya is being used for the everyday telephone communications of the hospital. From the announcing system to the paging it was able to do what has been required since it was installed. The system is easily upgraded with additional features without replacing major components. The features make the operations easier for the user and the customers we serve.

Pros and Cons

Support is always available when needed as well as being able to ask questions about different issues that might arise.
Easily able to modify the system to accommodate the users and incoming telephone lines.
User-friendly for the end users to access their phone's features and voicemail.

My system is using digital and analog phones where we are trying to upgrade to VoIP phones. The features and functionality of these phones are so much easier to use, but the system does not allow for automatically finding the system to use. It does not integrate well with other security features installed by the company.

Return on Investment

Good return on investment for the system that we needed. If the phones go down then the hospital cannot conduct business efficiently.
Low downtime, but there is no backup for the system if the network goes down for VoIP phones.

Alternatives Considered

I have looked at other systems for offsite locations and Avaya's integration between multiple sites is the best and most cost-effective. The AVAYA Experience Platform is easily upgraded and able to be modified as the customer requires. If the customer needs additional support the system is able to easily have live assistance.

Key Insights

Do you think Avaya Experience Platform delivers good value for the price?

Yes

Are you happy with Avaya Experience Platform's feature set?

Yes

Did Avaya Experience Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Experience Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya Experience Platform again?

Yes

Other Software Used

F5 on IBM Cloud

Likelihood to Recommend

Avaya is great for VoIP setup, maintenance, and deployment in a highly evolving area. Hospitals have multiple areas and sometimes need their phones repaired quickly to be profitable. These phones are easily switched out and programmed for the area of deployment. The customer and clients have a better experience due to the features provided or able to be upgraded to later.

analog/digital to VoIP

Overall Satisfaction with Avaya Experience Platform