Avaya Experience Platform: Everything in one platform!
June 24, 2021
Avaya Experience Platform: Everything in one platform!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya Experience Platform supports the organization where I work to keep a better count of the different metrics that are managed there, this in order to measure the different KPI's that we have, to be able to measure the productivity of the agents in a long time more [accurately]. It is a great data precision and measurement tool.
- Cloud contact center solution.
- Customer experience.
- Practical knowledge for supervisors.
- Interface.
- Colors (not really necessary).
- Support.
- Analysis for management.
- Reports in a more real time.
- Greater production.
Slack is also a support tool to manage the day to day, however compared to Avaya Experience Platform, it is much less complete, since Avaya Experience Platform allows to do many more simultaneous and real-time management, in addition to an automation of the service that works through the voice this makes the experience more complete.
Do you think Avaya Experience Platform delivers good value for the price?
Yes
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
Yes
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes