Overall Satisfaction with Avaya OneCloud CCaaS
We are using the Avaya OneCloud CCaaS as our primary phone system. It allows us to communicate with our team as well as manage new employees. CCaaS allows us to work one more than one specific employee which is a huge plus side. The phone system portion works just as intended. Having the new Avaya system has been a huge upgrade to our company in productivity, communication and service.
- We are just starting to use Avaya so it has been great so far.
- Coming from 8x8, Avaya makes everything simple.
- It has allowed use for crystal clear call with no interruptions.
Avaya OneCloud CCaaS compared to 8x8 is miles better. The phone system itself is so easy to navigate compared to the mess that 8x8 was having us use. We rarely ever run into any issues any more since the switch. Having going from 10 issues a week to maybe 1 at best is such an amazing change. CCaaS allows us to work on other projects in office instead of having 8x8 issues as a primary source of problems.
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Avaya OneCloud CCaaS is perfectly suited in any call center company. It is exactly what is needed with the ease of a top tier VoiP. It could also be well suited in just about any other company that primarily uses a landline. VoiP's are the future and Avaya is doing it correctly. Even in less appropriate scenarios, it would be useful because it allows for easy communication whether its via text/call.