Avaya OneCloud CCaaS
July 12, 2021

Avaya OneCloud CCaaS

Bryan Sabillon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaya OneCloud CCaaS

Avaya OneCloud CCaaS is being used by my organization as a telecommunication tool and solution, it's currently used by many users on a daily basis as part of their tasks as call center agents/representatives. Avaya OneCloud CCaaSS is one of the best and more reliable tools we are currently using.
  • Screen Recording Feature
  • Voice to text transcription
  • Easy to setup
  • Application should be responsive in browser
  • Should respond faster to network changes
  • Improve browser compatibility
  • Can access many features in single application
  • Can support high volume of contacts
  • Great statistics to take better decisions
Avaya OneCloud CCaaS stacks up against several other applications, I selected Avaya OneCloud CCaaS because it's a great tool and solves the communication needs that most of the companies have. It's easy to use and easy to integrate against many other solutions for data visualization and data analysis or digital phones.
Avaya [OneCloud] CCaaS enables our company to communicate efficiently with other companies across multiple departments. Since we switched to Avaya CCaaS, our dropped call rate has dropped significantly, largely due to the reliability of this service. Our customers are happier, our employees are more efficient, and we save money with Avaya.
The flexibility makes everything way easier for all IT staff in the office. Being able to go back and search for courses or have a support team is a great and valuable feature. Integrate everything together so that communication is more fluid, less cluttered and stronger because everything is organized

Do you think Avaya OneCloud CCaaS delivers good value for the price?

Yes

Are you happy with Avaya OneCloud CCaaS's feature set?

Yes

Did Avaya OneCloud CCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya OneCloud CCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya OneCloud CCaaS again?

Yes

Avaya OneCloud CCaaS is a well-suited software tool and solution to address modern call center necessities, it's well designed to support the high volume of calls and contacts that the call center industry handles these days. Avaya OneCloud CCaaS is a great choice for most cases.

Avaya OneCloud CCaaS Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
9
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
9
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
8
Call analytics
9
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10