Item: Avaya Experience Platform
Rating: 8
Author: Mostafa Awad

Use Cases and Deployment Scope

Avaya Experience Platform is being used by my previous company as customer support and customer experience solution. It was used by up to 500 users on a daily basis as a part of their tasks as call center agents. Avaya Experience Platform is one of the best and reliable tools to deal with.

Pros and Cons

Pricing
Easy to manage and use
Scalability as it's on the cloud
Near to no downtime
Customer experience features

3rd Party integrations
Multiple devices responsiveness on browser
Need more virtual/cognitive assistants features

Return on Investment

Service reliability
Customer experience
Employees/Agents feel comfortable when they work on it

Alternatives Considered

NICE CXone (formerly NICE inContact)

It's simple to use and provides different solutions and integrations, and one of the top-tier CX solutions in the market, and various offerings within their own ecosystem. From a pricing perspective, it has a good pricing list which makes it valuable and worthy for organizations that need an optimized cost for their contact centers.

Key Insights

Do you think Avaya Experience Platform delivers good value for the price?

Yes

Are you happy with Avaya Experience Platform's feature set?

Yes

Did Avaya Experience Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Experience Platform go as expected?

Yes

Would you buy Avaya Experience Platform again?

Yes

Other Software Used

NICE CXone (formerly NICE inContact), Genesys Cloud CX (formerly Genesys Cloud), Amazon Connect

Likelihood to Recommend

Well-suited solution and I recommend it for the customers preferring the cloud solutions. The setup, maintenance, and deployment are very easy. The advantage here is that it Avaya Experience Platform can be scaled up with your business growth. The high availability of the solution makes your business support very stable, so you can handle your customers with no kind of reliability interruptions.

Avaya Experience Platform All in One Review

Overall Satisfaction with Avaya Experience Platform