Overall Satisfaction with Avaya Experience Platform
Avaya Experience Platform is being used by my previous company as customer support and customer experience solution. It was used by up to 500 users on a daily basis as a part of their tasks as call center agents. Avaya Experience Platform is one of the best and reliable tools to deal with.
- Easy to manage and use
- Scalability as it's on the cloud
- Near to no downtime
- Customer experience features
- 3rd Party integrations
- Multiple devices responsiveness on browser
- Need more virtual/cognitive assistants features
- Service reliability
- Customer experience
- Employees/Agents feel comfortable when they work on it
- NICE CXone (formerly NICE inContact)
It's simple to use and provides different solutions and integrations, and one of the top-tier CX solutions in the market, and various offerings within their own ecosystem. From a pricing perspective, it has a good pricing list which makes it valuable and worthy for organizations that need an optimized cost for their contact centers.
Do you think Avaya Experience Platform delivers good value for the price?
Are you happy with Avaya Experience Platform's feature set?
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
Would you buy Avaya Experience Platform again?
Well-suited solution and I recommend it for the customers preferring the cloud solutions. The setup, maintenance, and deployment are very easy. The advantage here is that it Avaya Experience Platform can be scaled up with your business growth. The high availability of the solution makes your business support very stable, so you can handle your customers with no kind of reliability interruptions.