Avaya Infinity™ All in One Review
August 17, 2021
Avaya Infinity™ All in One Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya Infinity™ is being used by my previous company as customer support and customer experience solution. It was used by up to 500 users on a daily basis as a part of their tasks as call center agents. Avaya Infinity™ is one of the best and reliable tools to deal with.
Pros
- Pricing
- Easy to manage and use
- Scalability as it's on the cloud
- Near to no downtime
- Customer experience features
Cons
- 3rd Party integrations
- Multiple devices responsiveness on browser
- Need more virtual/cognitive assistants features
- Service reliability
- Customer experience
- Employees/Agents feel comfortable when they work on it
- NICE CXone (formerly NICE inContact)
It's simple to use and provides different solutions and integrations, and one of the top-tier CX solutions in the market, and various offerings within their own ecosystem. From a pricing perspective, it has a good pricing list which makes it valuable and worthy for organizations that need an optimized cost for their contact centers.
Do you think Avaya Infinity™ delivers good value for the price?
Yes
Are you happy with Avaya Infinity™'s feature set?
Yes
Did Avaya Infinity™ live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Infinity™ go as expected?
Yes
Would you buy Avaya Infinity™ again?
Yes
Comments
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