Avaya Infinity™ is the software you need for your business
July 25, 2021
Avaya Infinity™ is the software you need for your business
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
Avaya Infinity™ is used in the whole organization delivering good results so far. It addresses multiple issues and it's very effective to have those issues solved in a timely manner, this just turned out to be the best choice we'd ever had for software to help improve our company.
Pros
- Cloud services
- Good to handle contacts (calls, chats and more).
- Responsive and good software.
Cons
- Lack of customization.
- Can improve in call recordings quality.
- It glitches sometimes.
- Our employees have felt superb with this software.
- Customer satisfaction is a priority in our company, and Avaya is getting the job done.
- I'll like to personalize more my dashboard and software.
- NICE CXone (formerly NICE inContact)
I selected Avaya Infinity™ because it seemed to be a good software and easy-to-use; I just thought that. I never expected this software to be so cheap and so good for a company to grow as we have grown with it, It's super recommended in my opinion, I'll keep using this software with my company for a really long time.
Do you think Avaya Infinity™ delivers good value for the price?
Yes
Are you happy with Avaya Infinity™'s feature set?
Yes
Did Avaya Infinity™ live up to sales and marketing promises?
Yes
Did implementation of Avaya Infinity™ go as expected?
Yes
Would you buy Avaya Infinity™ again?
Yes
Comments
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